Pissed Consumer - bait and change tactics approach

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bait and change tactics approach

Jun 2, 2008

TVsDepot complaint by Calm

Ordered HDTV, cables, extended warranty, and was supposed to receive a complimentary HDDVD player. Six weeks and 4 phone calls later I still do not have the cable nor DVD player but instead am being asked (after the 4th phone call) to pay additional shipping. During the first 2 phone calls I was told that the cable and DVD player would be shipped from different warehouse, explaining the delay, and that the item would arrive at my place within a few days. During the 3rd call I was told that I would have to pay an additional $19.xx shipping to receive the player. During the 4th phone call the customer service was very unprofessional (rude and aggressive), while I stayed calm (I am still proud of myself :). I will not buy from TVsDepot again. They are dishonest and not trustworthy.

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