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Fabricated additional charges after initial sale the reused to cancel.
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Feb 22, 2008 TVsDepot complaint by Marvin |
Best quoted online price for a 46" Sony KDL-46BR attracted me. I placed my order via the internet late Sunday evening assuming the total I had agreed to was correct. Monday morning I receive a call from a so called manager soliciting me for a service contract costing $300.00 which I declined. I was then informed and additional $89.00 would be added for insurance which was not disclosed when the order was placed. I reluctantly agreed and was emailed another credit verification form reflect the increased price. Then it occurred to me, if they would play games at this level what was I in for when the product arrived? Gray market, refurbished, worse? Doing a Google search I arrived here confirming my worst fears. Within minute of my last contact with them I called back to cancel. I was told I could not as the product had already been shipped which was sheer BS. Then I was told my account would turned over for collection. I contacted the credit card company apprising them of my experience only to be told I could not cancel payment to them however they would note the call in my file advising me to refuse delivery...DUH! Next as a preemptive measure I emailed TVsDirect stating my intent to cancel, faxed a two page cancellation letter and finally a certified letter with return reply requested. I just received an email stating the merchandise has been shipped. I was unable to verify this with any of the carriers they listed so I suspect it was sent to rattle my cage. At this moment I don’t know where this is going but suffice to say I learned to take the time to investigate before ordering. I also learned the old adage of beware the lowest bidder is true. These are bad people.
Best quoted online price for a 46" Sony KDL-46BR attracted me. I placed my order via the internet late Sunday evening assuming the total I had agreed to was correct. Monday morning I receive a call from a so called manager soliciting me for a service contract costing $300.00 which I declined. I was then informed and additional $89.00 would be added for insurance which was not disclosed when the order was placed. I reluctantly agreed and was emailed another credit verification form reflect the increased price. Then it occurred to me, if they would play games at this level what was I in for when the product arrived? Gray market, refurbished, worse? Doing a Google search I arrived here confirming my worst fears. Within minute of my last contact with them I called back to cancel. I was told I could not cancel as the product had already been shipped which was sheer BS. Then I was told my account would turned over for collection. I contacted the credit card company apprising them of my experience only to be told I could not cancel payment to them however they would note the call in my file advising me to refuse delivery...DUH! Next as a preemptive measure I emailed TVsDirect stating my intent to cancel, faxed a two page cancellation letter and finally a certified letter with return reply requested. Unbelievably, I just received an email stating the merchandise has been shipped. I was unable to verify this with any of the carriers they listed so I suspect it was sent to rattle my cage. At this moment I don’t know where this is going but suffice to say I learned to take the time to investigate before ordering. I also learned the old adage of beware the lowest bidder is true. These are really bad people.
Before you order, check out. This is one of the infamous Foto Connection group.
http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=79450 .
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